Frequently Asked Questions
Questions about Motif syrups? Unsure what to use our syrups for? Looking for tips on how much syrup to use? Here are some FAQs and their answers.
Ingredients & Manufacturing
Where are your syrups manufactured?
Our syrups are manufactured in the United States of America.
Do your syrups have preservatives?
There are no preservatives in our syrup!
Do you syrups have artificial flavors or artificial colors?
No! We never add artificial ingredients to our syrups.
What are your syrups sweetened with?
Agave syrup, allulose, and natural flavors.
Are your syrups gluten free, dairy free, and vegan?
Yes.
Are your bottles and lids BPA free?
Yes.
Orders & Shipping
When will I get my order?
We usually ship orders within 2 - 3 business days. Once your order is on the way, you’ll receive a tracking link so you know when to expect it.
When will pre-orders ship?
Pre-orders should ship by early March 2026. Orders with multiple flavors will ship together once all items are ready. Some flavors may ship sooner depending on availability.
What is your policy on returns?
We are unable to accept returns because Motif syrups are a perishable food item. However, if you have any issues with your order you can contact us at support@brewmotif.com.
If your order arrives damaged, defective, or incorrect, please contact us within 30 days of delivery with your order number and a description of the issue. Photos may be required for verification. Approved claims may be eligible for a replacement or refund, at our discretion.
We do not offer refunds or replacements for orders reported outside of the 30-day window.
Do you ship internationally?
No.
Do you sell wholesale?
Yes, please email contact@brewmotif.com for more info.
Where can I buy Motif products?
Motif products can be purchased online and IRL at select stores & cafes.
Syrup Usage
Do I need to refrigerate my syrups?
Yes, it’s recommended that you refrigerate Motif syrups after opening since no preservatives are used in our syrups.
How much syrup do I use in my coffee when mixing with non-dairy milk?
Non-dairy milks can mellow syrup flavors more than dairy, so test a few sweetness levels to find your perfect serving size.
How many servings are in a bottle of Motif syrup?
There are about 20 servings of syrup per bottle.
What sorts of dishes and drinks can I use Motif syrup in (other than coffee and tea)?
Check out our recipe page.
Where can I learn more about coffee syrups?
Check out our blog.
Why do I need to shake the syrup bottle before using it?
Our syrups are made with real ingredients like flecks of vanilla and cocoa that can separate from the rest of the syrup ingredients. For maximum and consistent flavor, shake well before use.
Tips For Sweetening
Our syrups are for everyone, whether you like a hint of flavor or a whole lotta sweetness. Still un-caffeinated? Here are our serving guidelines to help you dial in:
Using non-dairy milk? It can mellow the syrup flavor more than dairy, so test a few sweetness levels to find your perfect serving size.
Everyday recipe ideas, elevated.
Cinnamon Babka Latte
Cinnamon Babka Latte
Learn how to make a delicious cinnamon babka latte at home using Motif's naturally flavored syrup. An easy, low sugar, bakery-inspired recipe.
Featured Syrup(s):
Vanilla Espresso Martini
Vanilla Espresso Martini
Learn how to make a delicious vanilla espresso martini at home using Motif's naturally flavored syrup. An easy, low sugar, energizing cocktail recipe.
Featured Syrup(s):
Cinnamon Babka Iced Coffee
Cinnamon Babka Iced Coffee
Learn how to make a delicious cinnamon babka iced coffee at home using Motif's naturally flavored syrup. An easy, low sugar, bakery-inspired recipe.
Featured Syrup(s):
